SPEECH ANALYTICS

Drive Performance, Enhance Customer Experience with Speech Analytics

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Empower Your Business with Data-Driven Conversations

Harness the Power of Speech for Business Success- Book Demo

What Is Speech Analytics?

The speech analytics platform enables you to create an application that is simple to use and gets you closer to your consumer intent through empathy-based sentiment analysis. Speech-to-text transcription enables rapid and accurate call analysis.

Benefits Of Speech Analytics Software

Multilingual Transcription

Analyze and convert multiple languages to get a better insight.

Accuracy

Use domain-specific targeted words and phrases, such as addresses, currencies, years, and abbreviations, to improve the understanding of your transcription.

Manage Operations Efficiency

Analyze your team’s performance and design staff training based on conversation analytics reports. The outcome will be seamless customer handling and improved CX.

Time-Saving Report Extraction

Flexible pricing options provide more transparent cost management.

Reduced Costs Due To Automation

Reduce manpower costs by automating phone calls or audio/video file conversation analysis.

Improve Strategic Business Decisions

Improve strategic choices using customer sentiment and conversation information to optimize serviceability and product offerings.

Features Of A Speech Analytics Platform

Wide Coverage

Use the large user base to cover global languages with speech-to-text.

Content Filtering

Redact anything in your transcription that may be inappropriate or include personal or confidential information.

Noise Robustness

Easily recognizes and converts noisy background audio without noise cancellation.

Speech Adaptation

Add industry-specific or specific keywords or phrases for automatic word recognition to personalize your speech analytics application.

Real-time Speech

Real-time extraction of speech recognition results.